Customer Notice Due to inclement weather conditions, our Customer Service Department is currently experiencing longer than normal wait times for phone calls, drive-thru service, and window payments. We sincerely appreciate your patience and understanding as our staff works to assist all customers as quickly and safely as possible
Read more: Temporary Service Delays Due to Weather ConditionsNews
Important Customer Notification Regarding New February Billing
We recently experienced a billing issue affecting bills dated 2/13/26. The problem has been corrected, and a new bill issued. “Please review the bill display carefully to ensure that both the name and address are correct and match the intended information. If you encounter a bill that is blank or contains only an address with […]
Read more: Important Customer Notification Regarding New February BillingImportant Customer Update: Four Rivers Sanitation Authority’s New Billing System
Four Rivers Sanitation Authority (FRSA) has upgraded its billing system. To ensure seamless service, customers who previously used online payment services must enroll their accounts in the new Utility Access billing portal. Key Information
Read more: Important Customer Update: Four Rivers Sanitation Authority’s New Billing SystemFRSA Launching New Billing System in Early 2026 to Improve Customer Convenience
Dear Valued Customer, Every time you flush or drain water in your home or business, Four Rivers Sanitation Authority (FRSA) is here to make sure it’s safely cleaned and returned to the environment. Each day, up to 40 million gallons of wastewater is treated and returned to the Rock River. Powered by science and driven […]
Read more: FRSA Launching New Billing System in Early 2026 to Improve Customer ConvenienceFRSA Board of Trustees Appoints New Executive Director
The Board of Trustees of Four Rivers Sanitation Authority is pleased to announce the appointment of Christopher T. Baer, PE, as Executive Director, effective July 1, 2025.
Read more: FRSA Board of Trustees Appoints New Executive DirectorBNR Improvements –Aeration Basin Modifications
Capital Project No. 2304 IEPA Project No. L17-6576 Four Rivers Sanitation Authority (FRSA) covers approximately 100 square miles of Winnebago County in northern Illinois. FRSA serves over 290,000 people in the communities of Rockford, Loves Park, Machesney Park, Roscoe, Cherry Valley, New Milford, Winnebago, a portion of Rockton, and several unincorporated areas within Winnebago County. […]
Read more: BNR Improvements –Aeration Basin ModificationsFraud Alert: Four Rivers Sanitation Authority Will Never Request Your Banking Credentials
FRAUD ALERT: Four Rivers Sanitation Authority (FRSA) will never demand access to your account or reach out to ask you to transfer money, verify your account number, debit card number, PIN or banking credentials. If you have any questions, call us at 815-387-7500. If you receive an unsolicited call, text, or email claiming to be […]
Read more: Fraud Alert: Four Rivers Sanitation Authority Will Never Request Your Banking Credentials2024 Rate Adjustment: Amended Sept. 1, 2024
On September 1, 2024, FRSA updated the annual rate ordinance to reflect the move to monthly billing. All rates remained the same. The amounts were amended to reflect a monthly, rather than a quarterly rate. The average residential customers’ wastewater bill will will average $35.74 monthly, which equates to a quarterly bill of approximately $107.22 […]
Read more: 2024 Rate Adjustment: Amended Sept. 1, 2024Cultivating a Culture of Innovation
Full article as it appears in the April 2024 edition of Water Environment & Technology (WE&T) magazine How planning, partnerships, and perspective can help de-risk emerging technologies Innovating existing processes and approaches often represents a challenge in the justifiably risk-averse culture of water resource recovery facilities (WRRFs). However, during an age in which new threats […]
Read more: Cultivating a Culture of InnovationAerobic Granular Sludge Project, Phase 1, Capital Project No. 2207 IEPA Project No. L17-6127
Aerobic Granular Sludge Project, Phase 1 – replace existing Primary Clarifiers 3 and 4 with two (2) new Primary Filter units (PF1 and PF2) and one (1) gravity thickener tank which includes process piping and valving, plumbing, HVAC, electrical, instrumentation and controls; civil, geotechnical, structural and architectural improvements; and all other necessary appurtenances for a complete, operable system
Read more: Aerobic Granular Sludge Project, Phase 1, Capital Project No. 2207 IEPA Project No. L17-6127