How to Read
Understanding any bill can be tough – we get it – so to help you learn more about your Four Rivers Sanitation Authority bill and how to read it, we’ve provided an example bill below to walk you through each line item on your bill and what it means. Click the link below to download the example bill PDF file, and once the example bill displays hover over the text for more information:
Still have questions? We’re ready to help – if you’re a residential customer, give us a call at 815-387-7500 or email our Customer Service Department for any questions or concerns regarding your bill. If you’re a commercial or industrial customer, call 815-387-7640 or email our Industrial / Commercial Billing Department. You can also always contact us via our Contact Us page.
How to Pay
Four Rivers Sanitation Authority offers five convenient ways for you to pay your bill.
The easiest and fastest way to pay your water or sewer bill is with our online payment portal through eBill. You can pay your bill using all major credit cards (Visa, Master Card, Discover, and American Express) or by connecting your checking account. Switching to online billing not only gives added convenience, but also helps with conservation efforts, and gives you savings! In fact, signing up for Online Billing will save you $1.25 per bill!
We’ve even added some new features to our online bill payment system to make your experience faster and easier than dealing with all those checks and envelopes.
- View and Pay Multiple Accounts
- Improved Look and Feel
- Improved Security Features
- Enhanced Navigation and Help Prompts
Ready to switch to online bill pay? Head over to the online bill pay portal and sign in with your email and password, or if you are new to online bill pay, create a new account here.
Graceffa Administration Building
3501 Kishwaukee St, Rockford, IL 61109-2053
Bill payments can be made in person at the Graceffa Administration Building located at 3501 Kishwaukee Street in Rockford. The walkup window in our lobby is open between 8:00 am and 4:30 pm, Monday through Friday, except for holidays.
A drive-up window (located on the south side of the Graceffa Administration Building) is open between 8:30 am and 4:30 pm Monday through Friday, except for holidays.
You can also pay your bill by cash, check, money order, cashier’s check, or credit card. Checks, money orders, or cashier’s checks should be made out to the Four Rivers Sanitation Authority (FRSA). Major credit cards, including Visa, MasterCard, Discover, and American Express, are also accepted.
If you can’t pay in person during regular business hours, Four Rivers Sanitation Authority also has a walk up drop box that is located to the left of the main entrance.
Please DO NOT LEAVE CASH in the drop box. Checks, money orders, or cashier’s checks should be made out to the Four River Sanitation Authority (FRSA) and have the account number written on the check. Be sure to include your bill stub in the envelope with your check, money order, or cashier’s check.
Midland States Bank Branches
You can also pay your bill at all Rockford area Midland States Bank branches by cash, check, money order, or cashier’s check. Payments at the bank will ONLY be accepted with a valid bill stub.
You can also pay your bill at any Walmart store. Please note that Walmart charges a convenience fee for this service. This fee is NOT a charge of Four River Sanitation Authority.
Have an Economic Hardship?
We offer payment plans and some assistance for users that can prove economic hardship. Users that are struggling to meet their financial obligations with FRSA are encouraged to contact Customer Service at 815-387-7500.