Report an Issue or Emergency

Below, you’ll be directed to contact information, including forms, phone numbers, and email addresses that you can use to contact Four Rivers Sanitation Authority in the event of a water / sewer issue or emergency. Depending on your situation, contact the appropriate parties or use the form at the bottom of the page, and a member of the Four Rivers team will be in touch as soon as possible.

To Report a Problem

Report a Spill

For issues with spillage, please call 815-387-7455, 24 hours a day, 7 days a week.

Sanitary Sewer Backup or Odor Problem

For sanitary sewer backup or flooding problems, please call 815-387-7600, 24 hours a day, 7 days a week.

Household Hazardous Waste

We clean wastewater, not hazardous waste!  Please DO NOT pour hazardous waste down the drain! 

Use the Household Hazardous Waste Disposal Center, managed by the City of Rockford, instead. Please call 779-348-7300 for more information. 

Illinois residents (not businesses) are invited to dispose of household hazardous waste at the Household Hazardous Waste Disposal Center at 3333 Kishwaukee Street on Saturdays from 8:00 A.M. to 4:00 P.M. and on Sunday from noon until 4:00 P.M., excluding weekends closest to the holidays.

Report an Issue or Emergency

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