Departments

Four Rivers Sanitation Authority Employees

Office of the Executive Director 

The Executive Director oversees all operations at Four Rivers Sanitation Authority. With the support of the department directors and managers, the Executive Director plans, organizes, and directs all activities of FRSA, including long-range planning, budget and personnel development; and capital improvements. The Executive Director oversees all Administration, Collection Systems, Engineering, Plant Operations and Maintenance, Finance, Human Resources, Customer Service, Information Technology, Legal and Safety.

The Executive Director is hired by and reports to the Board of Trustees. Call 815-387-7500 or email Administration to reach the Executive Director’s Office.

Collection Systems

Collection Systems is responsible for maintaining Four River Sanitation Authority’s extensive sewage system, which collects wastewater from FRSA’s customers. The sewer lines are repaired, cleaned, and inspected by the department. This department is also in charge of maintaining all FRSA vehicles and responding to sewer backups into homes, businesses, and other structures.

Collection Systems is available 24 hours a day, 365 days a year to report a sewage backlog. Collection Systems can be reached by phone at 815-387-7600 or by email.

Engineering

The Engineering Department is in charge of managing all sewage service development within the Four Rivers Sanitation Authority, ensuring that new subdivisions, industrial and commercial facilities, and other developments have access to service. All new sewers, pumping stations, and treatment plant operations must be designed, or the design must be coordinated, by Engineering. Please visit our Bids page if you are interested in bidding on public sanitary sewer construction projects.

To contact Engineering, call 815-387-7660 or e-mail Engineering. To inquire about a connection permit, call 815-387-7555 or email Engineering.

Internal Services

Internal Services consists of FRSA’s legal and Information and Technology Services.

  • Legal: FRSA’s general counsel proves the legal expertise to allow FRSA to achieve its business goals. FRSA’s general Counsel covers a broad range of responsibilities including land acquisition, business contracts and agreements and employment law. To contact FRSA’s general counsel call 815-387-7562 or email Internal Services.
  • Information & Technology Services: The Information and Technology Services department supports the many Four Rivers Sanitation Authority departments by providing infrastructure and applications. Utility Billing, EPA Reporting, a Geographic Information System (GIS), Geospatial Positioning System (GPS), a Continuously Operating Reference Station (CORS), and Sewer Inspection are among the almost 200 computers, 60 miles of fiber optic cabling, and approximately 400 programs it manages. A majority of the FRSA’s communication infrastructure, including a digital phone system, cell phones, radio telemetry, and web servers, are supported by the department. Call 815-387-7609 or send an email to IT Services.

Management Services

Management Services includes Financial Services, Purchasing and Human Resources.

  • Financial Services:  General accounting, accounts payable, and payroll operations are all part of Financial Services. Call 815-387-7474 or email to reach the FRSA’s Financial Services Department.
  • Human Resources: Human Resources facilitates employment health benefits, establishes human resources policies; advises FRSA departments and Department Heads on human resources matters; ensures a fair and equitable hiring process, and directs the creation of programs that promote employee development and enhance management skills for employees and supervisors throughout the organization. Call Human Resources at 815-387-7542 or send an email.
  • Purchasing
    Bids, proposals, and quotations for services, supplies, capital goods, and building projects are handled by the Purchasing department. Requests for proposals, ongoing bids, and other information may be found on the Bids and Proposals page. This information is provided for contractors, consultants, and vendors that may be interested. Call Purchasing at 815-387-7425 or send an email.

Plant Operations

Customer Service is responsible for the billing process for over 75,000 residential clients. This involves examining water billing data from FRSA’s six supported municipalities. This department is also in charge of residential and commercial bill collection, as well as the filing of liens and water service disconnection. To contact Customer Service, call 815-387-7500 or send an email.

Industrial Waste Surveillance (IWS) technicians collect wastewater samples from customers to ensure that businesses follow all applicable rules and regulations. These samples are also used to compute each company’s Wastewater Characteristics, which are used to determine the amount billed. The IWS department is also in charge of coordinating FRSA’s reaction to a dangerous chemical leak that might end up in sewers. Call 815-387-7640 or send an email.

FRSA’s modern, sophisticated environmental Laboratory analyzes wastewater from FRSA customers and the facility itself. These samples are utilized to confirm that FRSA’s processed wastewater meets or exceeds all IEPA/EPA criteria before being discharged into the Rock River.  Call 815-387-7423 or send an email.

Treatment Plant Operations is responsible for treating wastewater 24/7, through numerous processes spread across a 100-acre, 40 MGD treatment plant. This function is performed through the efforts of 13 IEPA-licensed Treatment Plant Operators (TPOs), working across five shifts, seven day per week.

The Plant Operations Maintenance Team, consists of eight skilled maintenance workers responsible for maintaining all equipment and facilities on the the main treatment plant campus, as well as 32 lift stations located throughout our service area. Call 815-387-7630 or send an email to reach Plant Operations or the Maintenance Department.